Return and Refund Policy

Effective Date: July 30, 2026
Store: Casa Di Canio
Website: www.casadicanio.com
Email: info@casadicanio.com

Thank you for shopping with Casa Di Canio. We want every customer to have a fair and clear experience, while also protecting our store from return abuse, false claims, and misuse of our policies.

30-Day First-Order Satisfaction Guarantee

Your first purchase of Terra Clay directly from casadicanio.com is covered by our 30-day satisfaction guarantee.

You may open and reasonably try one jar of Terra Clay. If you are not satisfied with the product, contact us within 30 days of delivery to request a return and refund.

To qualify:

• It must be your first Terra Clay purchase from casadicanio.com
• The guarantee applies to one opened jar per customer or household
• A reasonable amount of product must remain in the container
• The product cannot be empty, altered, refilled, intentionally damaged, or misused
• The product must be returned before a refund is issued
• You must contact us and receive return approval before sending it back

Once the returned product is received and inspected, the product purchase price will be refunded to the original payment method.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return resulted from an error by Casa Di Canio.

Any additional products from the same order must remain unopened and meet the standard return requirements below.

Standard Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a standard return, the item must be:

• Unopened
• Unused
• In its original packaging
• In the same condition in which it was received
• Returned with all original seals, labels, inserts, and packaging included

Because Casa Di Canio sells personal grooming products, opened or used products cannot be returned for hygiene and product safety reasons, except when covered by the first-order satisfaction guarantee described above.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products not covered by the first-order satisfaction guarantee
• Empty, altered, refilled, or intentionally damaged products
• Products with broken seals or missing packaging
• Products damaged after delivery
• Products purchased from unauthorized third-party sellers
• Gift cards
• Final sale, clearance, promotional, or heavily discounted items
• Orders returned without prior approval

How to Request a Return

To request a return, email info@casadicanio.com with:

• Your order number
• The email address used at checkout
• The reason for the return
• Photos of the product and packaging, if requested

Returns must be approved before being shipped back. Items sent without prior approval may not be accepted or refunded.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Casa Di Canio, such as receiving the wrong item.

Original shipping charges are non-refundable unless required by law or unless the issue was caused by our store.

We recommend using a trackable shipping service. Casa Di Canio is not responsible for returns lost or damaged in transit.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

We reserve the right to refuse a refund if the returned item does not meet the applicable requirements of this policy, including if it is empty, altered, damaged, incomplete, or different from the item originally purchased.

Exchanges

We do not offer standard product exchanges.

Customers who would like a different product may return an eligible item and place a new order.

If an item arrives damaged or incorrect, we may provide a replacement or refund after reviewing the claim.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, contact us at info@casadicanio.com within 7 days of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label

Claims submitted after 7 days may not be eligible for replacement or refund.

Delivered Packages

If tracking shows that an order was delivered to the address provided at checkout, Casa Di Canio is not responsible for lost, stolen, or misplaced packages after delivery.

Please check with household members, neighbors, building staff, mailrooms, front desks, or the carrier before contacting us.

We may assist with available carrier information, but packages marked as delivered are not automatically eligible for refund or replacement.

Product Results

Product results may vary depending on hair type, hair length, the amount used, styling method, and application.

For best results, Terra Clay should be warmed thoroughly between the palms and applied to completely dry hair.

First-time Terra Clay customers may use the 30-day satisfaction guarantee described above. Purchases that do not qualify for that guarantee must meet the standard return requirements.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has shipped. Once shipped, the order must follow the return requirements described in this policy.

Purchases From Other Retailers

This policy applies only to purchases made directly through casadicanio.com.

Products purchased through Amazon or another authorized retailer are subject to the return and refund policies of the platform or retailer where the purchase was completed.

Return Abuse and Fraud Prevention

Casa Di Canio reserves the right to deny returns, refunds, replacements, store credit, or future orders in cases of suspected abuse, fraud, or misuse.

This includes, but is not limited to:

• Repeated refund requests
• Multiple satisfaction-guarantee claims from the same customer or household
• False damaged-item claims
• Claims that conflict with tracking or delivery confirmation
• Empty-package claims without supporting evidence
• Chargeback abuse
• Returning empty, used, altered, refilled, or different products
• Harassing, threatening, or abusive communication toward our team

We reserve the right to use order records, tracking information, delivery confirmation, photographs, customer communications, and policy records as evidence in payment disputes or chargebacks.

Nothing in this policy limits any rights customers may have under applicable law.

Contact Us

For questions, returns, or refund requests, please contact:

Casa Di Canio
Email: info@casadicanio.com
Website: www.casadicanio.com